Refund policy
Refund & Returns Policy
Last Updated: June 4, 2026
At Online Store, we value customer satisfaction and strive to provide a reliable shopping experience.
Return Period
Customers may request a return within 14 days of receiving their order.
To be eligible:
- Products must be unused and in original condition.
- Original packaging and included accessories must be retained.
- Proof of purchase is required.
Refunds
Once the returned item has been received and inspected, approved refunds will be issued to the original payment method within 5–10 business days.
Please note:
- Original shipping charges are non-refundable.
- Customers are responsible for return shipping costs unless the item received is defective or incorrect.
Defective or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.
We will review the issue and arrange an appropriate resolution.
Non-Returnable Products
- Personalized items
- Digital goods
- Gift cards
- Final sale products
Support
Email: jaollc2904@outlook.com